Returns & Exchanges

At Earth Rhythm, we want you to be completely satisfied with your sustainable beauty journey. If your order arrives damaged or incorrect, we offer a seamless return and exchange process within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our Returns Portal and enter your order ID along with your email address to start the process.

• 2.
  Submit Documentation

  Upload clear photos or a short video of the product and its packaging if you are reporting damage or a wrong item.

• 3.
  Quality Inspection

  Our team will review your request within 48 hours to ensure it meets our quality and hygiene return standards.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement or process a refund to your original payment method within 5-7 business days.